I recently had a contractor do some work updating my kitchen. He did nice work and I was pleased with most of the project. However, when it came to the plumbing, I did not check out the plumber he recommended myself, but simply assumed he would do good work. Unfortunately, I was quite disappointed with the quality of his work. I could only blame myself though since I didn’t do my homework!
When choosing a contractor to work in your home, you want to make sure they are trustworthy and qualified to do the work. This is true when hiring solar contractors just as much as it is with normal electricians and plumbers. You want to not only ensure that they will strive to keep your home in good, working order, but also ensure that your home continues to be a safe haven for your family.
We recently posted an article discussing some important things to watch out for when talking to a solar salesperson. Now, we want to discuss some questions to ask to help qualify a solar installer.
Here are some important points that you should investigate.
Educational Background
The principal actors in a business should have formal education that supports the main activities of the business. At GAI Energy, Chris Rohaly has a degree in electrical engineering with 35 years of experience under his belt. Leadership throughout the business should have formal training and education routed in those main activities but staff should also have some form of education such as a degree or apprenticeship in renewable energy. For example, many of our crew members have an associate’s degree in renewable energy.
Experience
Check to see how long the company has been in business. View their website and take a look at their past projects. Ask for multiple references for the company and then make sure you talk to those past customers.
Continuing education and certifications
Not only should key personnel be formally trained in the business activity, but there should be evidence of continuing education activity for crew members and business leaders. In the world of solar, manufacturers are constantly changing and improving their components. They offer ongoing education and certifications as their new products come out. We have an electrical engineer on staff and our design crew has completed classes in PV solar design and site assessment. Ask what some of the recently earned certifications cover.
Safety Training and Practices
Safety is another area for continued education. In the solar industry, there are certifications for various types of machinery and the renewal of things like first aid and
OHSA credentials are also important. Make sure the company has a solid safety record. Request a copy of their safety manual and ask questions about their procedures. If they take safety seriously, they have likely have been audited by a third party. GAI Energy’s program was just evaluated by a third party and we received an “A” for safety!
Proof of Insurance
Make sure you cover your liability as a property owner by asking for proof of insurance. A solar company should have worker’s comp to protect and cover both their employees and you. Worker’s comp will protect you from liability if a worker is injured on the job when a worker is working in a safe environment. The only time worker’s comp does not protect you as the property owner is if an injury is caused due to an unsafe work environment (think of broken stairs or damage to your property that could cause injury). Premises insurance, which is typically part of homeowners insurance packages, will likely cover you in these instances so be sure it is part of your insurance as a property owner. In general, we suggest that all our customers give their insurance providers a call to let them know they are installing solar.
Service Record
Verify that the company provides service after installation. Many companies, especially in the solar industry, will sell a project and subcontract out the installations. Then, when service is needed there is no one available to do the diagnosis and repairs.
In short, know that there are a lot of smooth talkers in this world that will tell you what you want to hear. Make them back it up with proof of competency, quality and ethics. If they won’t back up their claims, keep looking until you find an installer who will.
